We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.
All customers receive a shipping confirmation e-mail when their order ships, which includes the tracking number.
Please allow up to 14 business days for order processing and verification, and an additional 10 business days for delivery. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.
We ship all orders via UPS Ground.
We do not accept payments by check, and PayPal is not presently supported on tokija.com. We currently accept Visa or Mastercard payments only.
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
tokija.com currently accepts orders only from the United States.
We do not sell wholesale.
All packaging is just a protection against damage. We cannot replace or repair any damaged packaging.